Returns Policy
I want to return my item. What do I do?
As much as we would love for you to always be happy with your Qudo jewels, we do understand that sometimes things can go wrong or that the item might not be exactly what you had in mind.
If you would like to return or exchange an item after it has been received, please send us an email to Lizelle@qudosa.com, along with your proof of purchase and order number, and we will assist you further. Please note that this would equate to the purchase price of the product(s) and does not include delivery costs.
If you would like to return or exchange an item after it has been received, please send us an email to Lizelle@qudosa.com, along with your proof of purchase and order number, and we will assist you further. Please note that this would equate to the purchase price of the product(s) and does not include delivery costs.
How long do I have to log a return?
As all pieces are made to order, just for you, you are granted 14 days to log a return after you have received your item(s).
What qualifies for a refund or exchange?
If the item is damaged or has a manufacturing fault, this will qualify for a refund which will be granted after your piece has been received and assessed by our team that this is indeed the case.
If the items are unworn and still in perfect condition and you would like to return your purchase, you will be able to exchange this for store credit to the value of your order.
All of the above needs to be done within the 14 day period.
How should I return my order?
Products being exchanged must not be worn or used, must be undamaged and still in the original packaging. Unfortunately, we do not accept any returns after the two week grace period outlined.
Please return your piece(s) in their original packaging or something equally as secure and protective so as to avoid damage occurring in transit.
Which items do not qualify for a return?
All products are exchangeable, with the exception of:
- Sale or discounted items
- Broken chains (due to the highly delicate nature of chains, we cannot take responsibility for their breakage).
- Earrings (due to hygiene purposes)
Am I liable for the cost of shipping of a return or exchange?
Please note that you will need to organise the return of your piece using a trackable, reputable courier service of your choice. Alternatively, we can organise the collection for you and will send you an invoice for the cost of this.
We don't do collections on a Friday as we don't like pieces to sit in the warehouse over the weekend.
When will I receive my refund?
We aim to refund returned items within 14 business days after they have been received and passed inspection by our returns team. If, after this time, you still haven’t received your refund, please contact us at Lizelle@qudosa.com and we will be able to assist you.
Kindly note that credit card refunds can take up to 10 business days to reflect into one's account and lies with our payment provider, Yoco.
A refund or return is not applicable after the 14 day period outlined. We can however offer store credit for the item ordered, however the shipping will still remain at the cost of the customer.